Free delivery within Italy
Free shipping for all items shipped within Italy.
Please note that delivery to an island is subject to charges. Rates are calculated individually based on the size and weight of the package. So we can not provide a standard rate. For this reason we ask you, in case of delivery on an island, to request shipping costs by e-mail. Our customer service will inform you as soon as possible of the amount to be paid.
Merchandise is shipped disassembled in its original packaging. The assembly is carried out in just a few steps by the customer. No assembly is required for gas springs, footrests, etc.
Shipping by DPD Parcel Service
Parcel services provide curbside delivery, or delivery to your front door. Please note that you will not be notified by telephone concerning the exact time of DPD deliveries. Similarly, it is not possible to arrange a fixed delivery time, as we cannot influence the driver’s delivery routes. If you are unable to receive your delivery in person, we advise that you leave the delivery driver a note with instructions on the letterbox/front door/doorbell.
Shipping by forwarding agency
A telephone notification is carried out by the forwarding agent before delivery. Delivered free to kerbside.
We work in cooperation with recognized courier services to ensure the shortest possible delivery time.
The exact delivery time can be viewed on the product page for each article.
Calculation delivery time
The deadline for delivery begins with the advance payment, on the day after the payment order is issued, to the transferring credit institution or in the case of other payment methods, on the day following the conclusion of the contract and ends with the expiration of the last day of the deadline. If the deadline falls on a Saturday, Sunday or a public holiday officially recognized at the place of delivery, the next working day shall be accepted.
Returns and Complaints
The product does not meet your expectations or is faulty? You want to return the product? No problem. For details, see Returns/Complaints.
Of course, we’re happy to help with questions and suggestions:
Italy +39 (0) 294 757 836 (hjh-office.it)
Germany +49 (0) 881 924 521 10 (buerostuhl24.com)
Austria +43 (0) 720 510 200 (buerostuhl24.at)
Switzerland +41 (0) 435 082 944 (buerostuhl24.ch)
France +33 (0) 184 884 443 (hjh-office.fr)
United Kingdom +44 (0) 203 318 5230 (hjh-office.co.uk)
Spain +34 (0) 911 983 533 (hjh-office.es)
Our Service Hotline is at your disposal from Monday to Friday, 09:00-18:00 (GMT).
Shipping problems to Italy
As you may have learned from the media, italy now has closed down almost all shops and companies by enactment of its prime minister. We therefore ask you kindly to check if shipping to italy is urgently nececcary. If this is not the case, we would advise you to limit the parcel shipping to italy. As we don't know when the situation will relax, we may have to return the parcels.